SMS Consent & Opt-In Policy

Overview

GetReFlow LLC ("GetReFlow") is a business automation platform that enables small businesses to send automated SMS follow-up messages to leads who submit inquiries through web forms. Separately from that platform service, GetReFlow also sends SMS messages to people who opt in directly on getreflow.ai. We are committed to responsible messaging practices and only send SMS to individuals who have provided their consent.

These terms govern text-message programs operated by GetReFlow LLC on behalf of the subscribing business identified in your opt-in — that business is the sender of your messages and the brand your consent belongs to. The full program terms, including how disputes are resolved, are in our Consumer Mobile Messaging Terms.

How Consent Is Collected (Platform Service)

Consent is collected through web-based inquiry forms hosted or embedded by GetReFlow on the subscribing business's own website. Some businesses also collect consent through third-party form providers such as Typeform, JotForm, or Google Forms.

When a prospective customer (lead) voluntarily fills out a form, provides their phone number, and checks the optional consent box, they consent to receive text messages from that business as disclosed at opt-in. The forms include a consent disclosure in this form:

Businesses using GetReFlow are required to include SMS consent language on any form that collects phone numbers for automated follow-up.

ReFlow's Own Messaging

Separately from the platform service above, GetReFlow LLC may send SMS messages to individuals who opt in directly on getreflow.ai by submitting their phone number and checking the SMS consent box on our lead-capture form. These messages relate to the resource you requested (e.g., your Revenue Leak Scorecard), scheduling a demo, and product updates. Consent is not a condition of any purchase. Message frequency varies and message & data rates may apply. Reply STOP to opt out or HELP for help at any time.

What Messages Are Sent (Platform Service)

For messages sent on behalf of a subscribing business to its own leads, the following applies. (Messages from GetReFlow's own direct opt-in program, described above, may be recurring and informational as stated in that section.)

• Type: Conversational and informational — responses to an inquiry the recipient submitted (scheduling, appointment confirmations and reminders, requested reports), and, only where the business's opt-in form expressly disclosed it, recurring informational or marketing messages (such as market updates)
• Content: Related to the inquiry or program the recipient signed up for on that business's form
• Frequency: Varies by program, as disclosed at opt-in
• Sender: A dedicated phone number provisioned to the business via GetReFlow

Sample Message

How to Opt Out

Recipients can opt out of SMS messages at any time by:

• Replying STOP to any message received from us
• Replying HELP for assistance
• Contacting us at hello@getreflow.ai

Once a recipient replies STOP, no further messages will be sent to that phone number.

Phone Number Use & Sharing

• Phone numbers are used only for the purposes you consented to
• Phone numbers are never sold or shared with third parties for marketing
• Phone numbers are shared only with Telnyx (our SMS delivery provider) for the sole purpose of message delivery, and — where the business you contacted has connected its own CRM (customer relationship management) system — with that business's CRM so the business can manage your inquiry
• Messages are sent on behalf of a business only under the consent that business collected; consent is never transferred, shared, or reused between businesses, and recurring or marketing messages are sent only where the opt-in expressly disclosed them

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. GetReFlow is not responsible for any charges incurred from receiving SMS messages.

Contact Us

For questions about our SMS practices, contact us at hello@getreflow.ai.

For our full privacy practices, see our Privacy Policy.