Terms of Service

Last updated: February 24, 2026

1. Acceptance of Terms

By accessing or using ReFlow, operated by GetReFlow LLC ("we," "our," or "us") at getreflow.ai, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. We reserve the right to update these terms at any time, and continued use of the platform constitutes acceptance of any changes. By using our platform, you also agree to comply with the terms, policies, and guidelines of any third-party services you connect through ReFlow, including but not limited to Google, Meta, and LinkedIn.

2. Description of Service

ReFlow is a software-as-a-service platform that provides managed automation playbooks for businesses in real estate, home services, and professional services. Our platform enables you to subscribe to industry-specific workflows, connect your existing tools and third-party integrations via OAuth authorization, and automate lead management and revenue operations. The platform facilitates connections to services such as Google (Gmail, Google Calendar, Google Sheets), Meta (Facebook, Instagram), LinkedIn, HubSpot, Salesforce, and other supported providers.

3. User Accounts

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update it as necessary. You must notify us immediately of any unauthorized use of your account.

4. Third-Party Integrations and OAuth Authorization

ReFlow enables you to connect third-party services to power your automation playbooks. When you connect an integration, you authorize ReFlow to access specific data from that service on your behalf through industry-standard OAuth 2.0 authorization. We only access data that you explicitly authorize through the OAuth consent process presented by each third-party provider.

The types of data we may access, depending on the integrations you connect, include:

  • CRM platforms (HubSpot, Salesforce, Zoho CRM): Contact records, company information, and deal data to facilitate lead management and automation workflows.
  • Google services (Gmail, Google Calendar, Google Sheets): Email sending capabilities, calendar event management, and spreadsheet data to power communication and scheduling automations.
  • Microsoft services (Outlook Calendar, Outlook Mail): Calendar event management and email sending capabilities for workflow automations.
  • Social media platforms (Facebook, Instagram, LinkedIn, TikTok): Page management, lead retrieval, content publishing, and engagement data to automate social media workflows.
  • Email and marketing platforms (Mailchimp): Audience and campaign data to automate email marketing workflows.
  • Form and data platforms (Typeform, JotForm, Google Sheets): Form submissions and response data for lead capture automations.

We request only the minimum scopes necessary to provide the functionality of your subscribed playbooks. You may review and manage your connected integrations at any time from your account dashboard.

5. User Data and Consent

Before we collect or access any data from your connected third-party services, we obtain your explicit consent through the OAuth authorization flow. By granting authorization, you consent to our accessing, processing, and storing the data described in the integration's consent screen for the purpose of providing ReFlow's automation services.

You have the right to:

  • Know what data is being collected and when it is collected
  • Understand how your data will be used and disclosed
  • Know the specific types of data being accessed from each connected service
  • Withdraw your consent at any time by disconnecting the integration from your dashboard
  • Request deletion of your data at any time (see Section 8)
  • Access and export your data upon request

We use your third-party integration data solely to execute the automation playbooks you have subscribed to and for no other purpose. We do not use your data for profiling, advertising, or any purpose unrelated to the services you have requested.

6. Limited Use Disclosures

Our use of data received from third-party platforms is subject to the following restrictions and disclosures:

Google API Services

GetReFlow LLC's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We limit our use of Google user data to providing and improving user-facing features that are prominent in ReFlow's interface. We do not use Google user data for advertising, and we do not allow humans to read your Google data unless (a) we have your affirmative agreement, (b) it is necessary for security purposes, (c) it is necessary to comply with applicable law, or (d) our use is limited to internal operations and the data has been aggregated and anonymized.

Meta Platform Data

Data received from Meta platforms (Facebook and Instagram) is used exclusively to provide the automation services you have requested. We will not transfer Meta platform data to any advertising network, data broker, or other advertising or monetization-related service. We will not use Meta platform data for surveillance purposes or to build user profiles for advertising. We comply with the Meta Platform Terms and Developer Policies.

LinkedIn Data

Data received from LinkedIn APIs is used solely for the purposes disclosed and authorized by you during the OAuth consent process. We do not use LinkedIn data for recruiting, advertising, or any purposes beyond executing the automation workflows you have configured. We comply with the LinkedIn API Terms of Use.

7. Data Handling and Security

We implement industry-standard security measures to protect all data processed through our platform, including data received from third-party integrations:

  • All data is encrypted in transit using TLS and at rest using AES-256 encryption
  • OAuth access tokens and refresh tokens are stored in encrypted vaults and are never exposed in plaintext
  • Tenant data is isolated using row-level security policies, ensuring your data is never accessible to other users
  • We do not create permanent copies of third-party platform data beyond what is necessary for service delivery
  • We conduct regular security assessments and monitoring to protect against unauthorized access, alteration, disclosure, or destruction of data

If we become aware of any security incident affecting your data, we will notify you promptly and take immediate steps to mitigate the impact.

8. Data Deletion and Portability

You may request deletion of your data at any time by contacting us at hello@getreflow.com or through your account dashboard settings. Upon receiving a deletion request, we will:

  • Permanently delete all your personal data and account information
  • Revoke and delete all stored OAuth access tokens and refresh tokens for your connected integrations
  • Remove all third-party platform data associated with your account
  • Complete the deletion process within 30 days of your request

Where applicable under your jurisdiction, you have the right to request a copy of your data in a portable, machine-readable format. To exercise this right, contact us at hello@getreflow.com.

9. Integration Disconnection and Token Revocation

You may disconnect any third-party integration at any time from your account dashboard. When you disconnect an integration:

  • The associated OAuth access and refresh tokens are immediately revoked and permanently deleted from our systems
  • Any cached data from that integration is purged
  • Automation playbooks that depend on the disconnected integration will be paused until a new connection is established

You may also revoke ReFlow's access directly from the third-party platform (for example, through your Google Account permissions, Facebook App Settings, or LinkedIn Permitted Services page). We honor all revocations and will delete the associated tokens upon detection.

10. Data Sharing Restrictions

We do not sell your personal information or any data received from third-party integrations. We impose the following restrictions on data sharing:

  • We do not share, sell, rent, or trade user data with advertising networks, data brokers, or any advertising-related service
  • We do not use third-party platform data for purposes beyond providing and improving the automation services you have subscribed to
  • Data is shared only with trusted service providers essential to platform operations, including Stripe (payment processing), Supabase (database hosting), and Activepieces (workflow automation engine). These providers are contractually obligated to protect your data and are prohibited from using it for their own purposes
  • We will not transfer, disclose, or sell data received from any third-party platform to any entity conducting surveillance

11. Billing and Payments

ReFlow offers subscription plans with usage-based billing. By subscribing to a plan, you authorize us to charge your payment method on a recurring basis. Usage fees are calculated based on the number of leads processed through your active playbooks. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' notice. Payment processing is handled securely through Stripe.

12. Acceptable Use

You agree not to use ReFlow to:

  • Violate any applicable laws or regulations
  • Send unsolicited messages, spam, or bulk communications
  • Transmit malware, viruses, or other harmful code
  • Interfere with or disrupt the platform or its infrastructure
  • Attempt to gain unauthorized access to other accounts or systems
  • Use the service for any fraudulent or deceptive purposes
  • Violate the terms of any third-party integrations connected through our platform, including the terms of service of Google, Meta, LinkedIn, and any other connected provider
  • Use data obtained from third-party integrations for purposes not authorized by the user or the third-party platform
  • Scrape, build databases of, or create permanent copies of third-party platform data outside of our platform

13. Intellectual Property

All content, features, and functionality of the ReFlow platform — including but not limited to software, designs, text, playbook templates, and automation workflows — are owned by GetReFlow LLC and are protected by intellectual property laws. You retain ownership of your data and content that you upload or process through the platform. By using our service, you grant us a limited license to process your data solely for the purpose of providing the services you have subscribed to.

14. Limitation of Liability

To the maximum extent permitted by law, GetReFlow LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claims arising from these terms or your use of the service shall not exceed the amount you paid to GetReFlow LLC in the twelve (12) months preceding the claim. The service is provided "as is" without warranties of any kind, either express or implied.

15. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting us. We reserve the right to suspend or terminate your account if you violate these terms or engage in conduct that is harmful to other users or the platform.

Upon termination:

  • Your right to use the service ceases immediately
  • All OAuth access tokens and refresh tokens for your connected integrations will be revoked and permanently deleted
  • All third-party platform data associated with your account will be deleted
  • We will retain your account data for 30 days following termination to allow for account recovery, after which it will be permanently deleted
  • You may request immediate deletion of all data at any time by contacting us at hello@getreflow.com

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the state or federal courts located in Delaware.

17. Changes to These Terms

We may update these Terms of Service from time to time. If we make material changes — including changes to how we access, use, or share data from third-party integrations — we will notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect. We will prompt you to review and consent to any changes that affect how your third-party integration data is used. Continued use of the platform after the effective date of the updated terms constitutes acceptance of the changes.

18. Contact Us

If you have questions about these Terms of Service, your data, or how we handle third-party integration data, please contact us at hello@getreflow.com.

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