Consumer Mobile Messaging Terms

These Mobile Messaging Terms (these "Terms") govern text-message programs (SMS, MMS, and RCS) operated by GetReFlow LLC ("ReFlow," "we," "us") on behalf of the business identified in your opt-in or that you contacted (the "Business"). By opting in to a program — by submitting a form with your phone number and checking the consent box, by texting a Business's number, or by requesting information by phone — you agree to these Terms.

Who you are dealing with. The Business is the sender and brand of your messages; ReFlow is the technology platform that operates the program on the Business's behalf. Both ReFlow and the Business are parties to these Terms with respect to you, and each of them — including the Business as a named, intended third-party beneficiary — may enforce these Terms, including Section 8 (Dispute Resolution), in its own name.

1. Program Description

Programs send recurring automated conversational and informational text messages relating to your inquiry — such as responses to questions, scheduling and appointment confirmations and reminders, and information you requested — and, only where your opt-in expressly disclosed it, recurring informational or marketing messages. Some replies are generated by an automated AI assistant, which identifies itself in the conversation. Consent is not a condition of any purchase. Message frequency varies by program and conversation.

2. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.

3. Opting Out

Reply STOP to any message to opt out of that Business's program. You may also opt out by any other reasonable means, including replying with a clear request to stop (for example, "please stop texting me") or emailing hello@getreflow.ai. After you opt out, you will receive one confirmation message, and no further messages will be sent to your number for that program. Reply START to re-subscribe.

4. Help

Reply HELP to any message for assistance, or contact hello@getreflow.ai.

5. Privacy

Your phone number and message content are used to operate the program, as described in the ReFlow Privacy Policy and SMS Consent & Opt-In Policy. Phone numbers are never sold. Conversations are recorded and processed, including by our AI service provider, to respond to you; message content is retained for a limited period and then automatically deleted, as described in the Privacy Policy.

6. Eligibility

Programs are intended for individuals 18 years of age or older who are the account holder or authorized user of the mobile number provided. You agree to notify us if you relinquish your phone number.

7. Changes to These Terms

We may update these Terms. Material changes will be posted at getreflow.ai with a new version date, and — for changes to Section 8 (Dispute Resolution) — will apply only to claims arising after the change takes effect. Your continued participation in a program after notice of a change constitutes acceptance; you can always decline by opting out under Section 3.

8. Dispute Resolution — Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights.

8.1 Informal resolution first. Before filing any claim, you and we (or the Business) agree to try to resolve the dispute informally: send a written description of the dispute to hello@getreflow.ai (or, for claims against the Business, to the Business's published contact address), including your name, number, and the relief you seek. The parties will negotiate in good faith for sixty (60) days; either side may request a phone conference. Claims may be filed only after this period. Applicable statutes of limitation are tolled during it.

8.2 Small claims carve-out. Either you, ReFlow, or the Business may bring an individual claim in small claims court in your county of residence (or another mutually agreed venue) instead of arbitration, for any dispute within that court's jurisdiction, and doing so is not a waiver of this Section for other disputes.

8.3 Agreement to arbitrate. Except as provided in §8.2, any dispute, claim, or controversy between you and ReFlow or between you and the Business arising out of or relating to a messaging program, these Terms, or the messages you received — including claims under the Telephone Consumer Protection Act and state telemarketing, privacy, or consumer-protection statutes — will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the claim is filed (available at adr.org). The Federal Arbitration Act governs this Section. The arbitrator (not a court) resolves all disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides the enforceability of the class-action waiver in §8.5.

8.4 Arbitration mechanics and fees. Arbitration will be conducted by a single arbitrator, in the county where you reside or remotely by videoconference at your election, in English. Your filing fee is capped at the amount set by the AAA's Consumer Arbitration Rules fee schedule; ReFlow (or the Business, for claims against it) will pay all remaining AAA administrative fees and all arbitrator fees, except that if the arbitrator finds a claim frivolous or filed in bad faith, fees may be reallocated as the AAA rules and applicable law permit. Each side bears its own attorneys' fees unless a statute underlying the claim provides otherwise, in which case the arbitrator may award fees to the same extent a court could. The arbitrator may award any individual relief a court could award, including statutory damages and individual injunctive relief.

8.5 Class action and jury waiver. All claims must be brought in the parties' individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. You, ReFlow, and the Business each waive the right to a jury trial and the right to participate in a class action. If the class waiver is held unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, with the balance remaining in arbitration.

8.6 Coordinated filings. If twenty-five (25) or more demands of a substantially similar nature are filed against ReFlow or the Business by the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules apply, including their fee schedules and process for resolving administrative disputes. Filings may be batched or staged for administrative efficiency only: every claimant retains the right to have their own claim individually heard and decided by an arbitrator, no claimant is bound by the outcome of, or required to await, any other claimant's case (no "bellwether" ruling binds anyone who was not a party to it), and no claimant's case may be stayed pending another claimant's case except by that claimant's own agreement. Nothing in this Section limits any party's right to seek settlement at any time.

8.7 Thirty-day right to opt out. You may reject this arbitration agreement (§§8.3–8.6) without affecting your participation in any messaging program by emailing hello@getreflow.ai within thirty (30) days of your first opt-in, stating your name, phone number, and that you opt out of arbitration. If you opt out (or where this Section is found unenforceable), disputes will be resolved in the state or federal courts of your state of residence, and the jury and class waivers in §8.5 do not apply to you.

8.8 Survival and severability. This Section survives the end of any messaging program. Except as stated in §8.5, if any part of this Section is found unenforceable, the remainder applies.

9. General

These Terms are the entire agreement between you, ReFlow, and the Business regarding the messaging programs, and are governed by the laws of your state of residence (and the Federal Arbitration Act as to Section 8). If any provision other than those addressed in §8.8 is unenforceable, it will be limited to the minimum extent necessary and the remainder will stand.